Description
Mozilla is hiring a Staff Enterprise Support Operations Manager to build and lead its first B2B support operations capability. The role owns vendor relationships, service delivery processes, capacity planning, metrics, escalations, incident response, and cross-functional coordination for enterprise customers using Mozilla products. It requires at least five years of relevant experience, including building or scaling support operations, managing outsourced vendors, and handling high-severity incidents. The position offers performance-based bonuses, medical, dental, and vision coverage, retirement contributions, paid leave, and other benefits.
