Description
The Service Desk Agent provides first-line support for authorized IT devices and Corning IT platforms through phone, chat, and walk-up channels. The role manages ServiceNow tickets, troubleshoots and resolves common technical incidents and requests, routes tickets to specialized support, maintains SLAs, and coordinates with vendors and teammates. It is an in-office or hybrid position with an expectation of onsite work three days per week, scheduled Monday through Friday from 8 a.m. to 5 p.m. or on multiple shifts, with an assignment through the end of the year and possible extension.
