Summary from listing
The Station Supervisor leads a team of Station Agents, Customer Service Agents, Passenger Ambassadors, Car Park Controllers, and Car Park Attendants to deliver safe, reliable, customer-focused station services. The role supervises station operations, facilities, passenger flow, emergency procedures, equipment checks, cash handling, incident reporting, customer service, and staff performance reviews, while coordinating with internal and external parties. It requires strong communication, organisational, IT, literacy, and numeracy skills, along with preferably three years of supervisory experience in a metro station or equivalent, and ideally a degree or higher diploma in a related discipline.
