Description
Effecti is hiring a Customer Success Manager focused on strategic recovery of delinquent customers, consultative collections, churn-reversal planning, customer behavior analysis, and retention strategy. The role partners with Customer Success, support, sales, and finance teams, monitors delinquency and revenue-activation metrics, and supports onboarding. It requires prior experience in customer success, retention, strategic collections, customer recovery, or consultative relationship management, with SaaS experience and CRM familiarity advantageous. The schedule is Monday to Friday, 08:00–12:00 and 13:30–18:00, with work from home.
