Description
AlertMedia is hiring a Strategic Customer Success Manager to own complex, high-value customer relationships and drive adoption, retention, expansion, and value realization. The role partners with executive leadership, implementation, support, product, sales, and other teams; conducts business reviews; advises customers on risk management and data automation; and manages customer communications in Gainsight. Candidates need at least five years of Customer Success Manager experience, including three years supporting enterprise customers with $1M+ ARR, along with Gainsight and Salesforce proficiency. The position is remote in the Republic of Ireland and does not offer visa sponsorship.
