Description
PDQ is hiring a Strategic Customer Success Manager to own enterprise and high-ARR customer relationships, manage accounts from onboarding through renewal and expansion, drive product adoption and retention, identify upsell and cross-sell opportunities, onboard strategic new customers, provide consolidated product feedback, and mentor junior Customer Success Managers. The role is based in the South Salt Lake City, Utah office and requires regular on-site attendance. Candidates need at least seven years of SaaS, B2B customer success, account management, or sales experience focused on complex or high-value accounts, along with enterprise relationship, retention, expansion, CRM, and technical product skills.
