Description
Rokt is hiring a Strategic Customer Success Manager for Rokt mParticle in EMEA to manage and grow relationships with strategic enterprise customers. The role focuses on customer retention, expansion, and satisfaction through trusted stakeholder relationships, tailored success plans, QBRs, platform guidance, and cross-functional collaboration with Solutions, Sales, and Product. The position requires 5+ years of enterprise SaaS customer success/account management/solutions consulting experience, especially with data, martech, CDPs, or developer-adjacent platforms, and calls for an AI-first mindset. The posting emphasizes in-office work most days (minimum 4 days per week), transparent compensation, and a target total compensation range of $119,000-$168,000.
