Description
Ashby is hiring a Strategic Customer Success Manager in EMEA to partner with its largest and most complex enterprise customers. The role focuses on driving product adoption, customer health, enablement, configuration, training, and long-term value for approximately 20 strategic customers exceeding $2 million in ARR. The CSM will work with Sales, Product, Support, and Operations; develop product and industry expertise; and help shape the evolving strategic customer motion. The position requires at least five years of B2B SaaS customer success experience, strong communication, listening, operational discipline, and data-driven problem solving. Benefits include private medical insurance dependent on the region, unlimited PTO, family leave, stock options, and an education budget.
