Strategic Customer Success Manager (Founding) at Recall

Department: Sales

Compensation

$220,000 – $235,000/yr

Setup: On-site
Location: San Francisco, California
Type: Full-time
Level: senior
Posted: Jun 9, 2026

Description

Recall.ai is hiring a Founding Customer Success Manager to own and grow 10–15 strategic, high-ACV accounts, including Salesforce, HubSpot, and Fireflies. The role focuses on deployment, expansion, retention, churn prevention, competitive monitoring, cross-selling, and building the company’s customer success function from scratch. It reports to the VP of Sales and is based in the company’s San Francisco office, with benefits including health, dental, vision, meals, transportation, relocation assistance, and unlimited PTO.

Required Skills

Technical credibility
APIs and webhooks
Churn prevention
Cross-selling
Adoption management

Additional Information

Required Previous Experiences: 4–7 years in a technical, customer-facing role or equivalent at a dev-tools or API company
Commercial ownership with renewal, expansion, or NRR goals
Experience saving an at-risk account
Driving adoption in complex organizations
Experience working at a startup with fewer than 50 people
At least 2+ years of tenure at one company

About Recall

Recall

API, Developer ToolsSan Francisco, CA, US

Recall.ai is the API for meeting recording. Recall.ai’s API captures recordings, transcripts and metadata from Zoom, Microsoft Teams, Google Meet, Webex, in-person meetings, phone calls, and more.

Open roles: 4
New in 30 days: 4

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