Description
Agiloft is hiring a Strategic Customer Success Manager to manage a portfolio of high-value and strategically important customers with complex business needs. The role serves as a trusted advisor, develops customer success plans, guides adoption and configuration, monitors account health, supports retention and growth, identifies expansion opportunities, and coordinates complex engagements across implementation, support, sales, product, engineering, and other stakeholders. The position requires at least five years of customer-facing experience in a SaaS or technology environment, strong product and technical acumen, and comfort working in a fast-paced remote environment.
