Strategic Program Lead at coinbase

Compensation

$108,630/yr

Setup: Remote, Hybrid
Location: Surprise, Arizona
Type: Full-time
Level: not_specified
Posted: Jul 24, 2026

Description

Coinbase is seeking a Strategic Program Lead to join their International CX Strategic Programs team. This role involves ensuring globally relevant, locally compliant, and regionally optimized customer experiences across various regions. The lead will own regional launch readiness, surface and prioritize region-specific friction, adapt global programs for local contexts, partner with regional leaders to mitigate market-specific risks, and represent regional customers in global forums.

Required Skills

Program Management
Customer Support Operations
Technical Product Integrations
Quantitative Analysis
Regional Data
Launch Decisions
CX Outcomes
Regulated Markets
Compliance Requirements
AML/KYC
Vulnerable Customer Obligations
Financial Services Regulations
Cross-Functional Partnerships
Generative AI

Additional Information

Required Previous Experiences: 3+ years of experience in program management within customer support operations, including hands-on work with technical product or ops integrations.
Preferred Qualifications: Demonstrated ability to use quantitative analysis and regional data to prioritize issues, inform launch decisions, and measure CX outcomes.
Track record of operating across multiple regulated markets (e.g., EMEA, APAC) with working knowledge of compliance requirements such as AML/KYC, vulnerable customer obligations, or financial services regulations.
Experience partnering cross-functionally with Product, Engineering, Compliance, and Operations teams to drive programs from planning through execution across multiple geographies.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.