Strategic Solutions Engineer at Cresta

Compensation

$180,000 – $205,000/yr

Setup: Remote
Location: Oregon
Type: Full-time
Posted: Nov 12, 2025

Description

Cresta is seeking a Strategic Solutions Engineer to join their team and drive the AI transformation in customer experience. This role involves partnering with Sales Directors to guide prospective customers through the discovery, design, and validation of Cresta’s AI-powered solutions, acting as both a business consultant and technical expert. The engineer will deeply understand customer goals, technical environments, and operational challenges to architect intelligent solutions using LLMs, SLMs, and real-time AI assistance, ultimately driving successful sales cycles and long-term customer outcomes.

Required Skills

LLMs
SLMs
AI
machine learning
conversational AI
contact center solutions
CRM
SaaS
analytics platforms
telephony architecture
solution architecture

Additional Information

Required Previous Experiences: 7+ years of experience in customer-facing roles
1–3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry
Preferred Qualifications: Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect).
Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation.
Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture.
Ability to design and communicate complex solutions clearly to both technical and business audiences.
Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals.
Fast learner and self-starter who thrives in high-growth, high-collaboration environments.

About Cresta

Cresta

contact center AISunnyvale, CA, US201-500

Cresta is the generative AI platform for customer experience, unifying human and AI agents to drive measurable business outcomes for the world's largest enterprises.