Description
MAP is hiring a Strategy Consulting Manager to lead customer experience and CRM strategy consulting for global clients. The role involves shaping customer journey and CRM strategies, conducting research and capability assessments, defining technology roadmaps, leading complex workstreams, advising senior stakeholders, mentoring project teams, and developing new CX/CRM business opportunities. Candidates should have a relevant master's degree, at least five years of progressive strategy or management consulting experience focused on CX and CRM, expertise with CRM platforms and MarTech, strong analytical and communication skills, and willingness to travel internationally.
