Description
Cengage is hiring a Tier 2 Student Advisor to provide personalized customer support in a fast-paced call center environment. The role handles inbound and outbound phone calls, email, and chat through case management software, resolves learner issues, documents interactions, coordinates next steps, and de-escalates concerns. It requires 1–2 years of customer service experience, availability Monday through Friday from 8:30 a.m. to 5:00 p.m. EST/CST/PST, a quiet workspace, and reliable internet; bilingual Spanish/English ability is ideal. The position pays $19.00–$22.00 USD.
