Description
The role coordinates the Student Helpdesk (SSC Connect), providing tier 1 and tier 2 IT support to faculty, staff, and students, researching software and hardware issues, managing helpdesk operations and reports, training and dispatching intern technicians, maintaining asset and attendance records, and supporting network, hardware, software, and cabling tasks. The position is full-time support staff, requires an associate’s degree or related experience, three years of related work experience, strong networking and PC systems knowledge, and a successful background check.
