Description
The Student Success Advisor provides non-academic student support from enrollment through graduation, including proactive communication, retention and graduation interventions, re-engagement, pastoral guidance, program expertise, and relationship management. The role maintains student records in Salesforce CRM, collaborates with the Student Success team, and represents the North American team on projects. It requires a four-year degree or equivalent education and experience, customer service and higher education experience, communication and IT skills, and availability for some late-night and weekend coverage. The position is full-time and based in an office in Orlando, Florida; Chandler, Arizona; or another designated office location.
