Description
Contour is hiring a Customer Support Specialist to handle families through phone, email, and SMS, resolving access, billing, scheduling, and other transactional requests; making outbound calls; triaging and tracking requests; and maintaining family records. The role requires customer-facing experience, strong communication, empathy, HubSpot and AI-tool familiarity, knowledge of Australian school systems, and flexibility for shifts across a 9am–9pm window. It is based in Melbourne at the Glen Waverley and CBD campuses with a hybrid working setup.
