Description
WGU is hiring a full-time, in-office Student Support Specialist in Salt Lake City, Utah. The role provides tailored support to students and staff, manages high-volume inquiries through phone, email, and other channels, resolves issues using Salesforce and Genesys, documents interactions, collaborates with internal teams, escalates complex cases, and recommends process improvements. The position requires a high school diploma or equivalent and at least one year of customer service or contact center experience, with an associate degree and student support experience preferred. It includes weekend coverage, occasional travel up to 10%, and offers a salary of $20.96-$30.43 per hour plus extensive benefits.
