Description
Sutherland is seeking a Subject Matter Expert to support online gaming and online betting or casino customer service. The role involves facilitating Huddle Sessions, monitoring associates and providing real-time feedback, communicating with clients and team members, mediating interpersonal conflicts, motivating staff, and leading improvements. Candidates should have experience in online gaming or betting customer service, data mining skills, Microsoft Office proficiency, strong communication and analytical abilities, coaching experience, and willingness to work shifting or graveyard schedules.
