Summary from listing
The Senior Manager Retail Subscriptions will own the end-to-end subscription proposition across physical stores and online channels, developing a three-year strategy and roadmap for acquisition, retention, customer lifetime value, and commercial growth. The role partners with Product, CRM, Commercial, Trade, Store, Technology, Operations, and Customer Services teams; uses customer insight, testing, and performance data to improve the customer journey; and manages supplier relationships. It requires experience leading subscription, membership, loyalty, or recurring-revenue propositions, strong commercial and analytical capabilities, and excellent stakeholder management. The position is hybrid, with two days per week in the Handforth, Cheshire office.
