Description
The Success Engineer owns the long-term success of a portfolio of telli customers after deployment, driving AI adoption, retention, and expansion. The role partners with customers, engineering, product, sales, and account management to build and refine AI voice agents, monitor performance, debug integrations and call quality, onboard new use cases, track usage, and create repeatable adoption playbooks. It requires more than two years of technical customer-facing experience, hands-on AI tooling and prompt engineering, strong communication in English and German, and the ability to manage multiple priorities.
