Description
Thumbtack is hiring a Success Operations Analyst to independently own and improve customer recovery, cross-sell, contact strategy, unresponsive-customer workflows, and AI-enabled inbound call center operations. The role combines program delivery, operational analysis, workflow improvement, testing of AI and automation, reporting, and cross-functional stakeholder coordination. Candidates need 3–5 years of relevant experience, strong analytical judgment, SQL and business intelligence or reporting proficiency, process-improvement experience, and practical AI experience. The expected total cash compensation for candidates in Ontario and British Columbia is $78,200–$101,200.
