Description
VoxData Qualfon is hiring a Superviseur Expérience Client for its Montréal call center. The role leads and coaches a team of agents across inbound calls, outbound calls, email, and chat; manages performance, documentation, multiple business lines, training, ramp-ups, and continuous-improvement initiatives. Candidates need at least two years of supervisory experience, fluent French and English, experience managing more than 10 agents, and strong coaching and performance-management skills. The position requires availability from 07:00 to 00:00, Monday through Sunday, initial travel to downtown Montréal, and a hybrid model after training and ramp-up.
