Supervisor at Old Course Hotel

Location: St Andrews, Scotland
Type: Full-time
Posted: Mar 4, 2026

Description

Old Course Hotel, an award-winning resort centered around active wellbeing and indulgent good times, is seeking an experienced Supervisor to join their Food and Beverage team. The successful candidate will coordinate activities during service, ensure exceptional customer service, maintain cleanliness, manage inventory, and support coaching associates to uphold high service standards. This role contributes to creating magical memories for guests.

Required Skills

Customer Service
Cleanliness
Guest History Management
Menu Knowledge
Stock and Linen Management
Coaching Associates

Additional Information

Required Previous Experiences: experienced supervisor
Preferred Qualifications: Delivering exceptional customer service to all guests in line with AA 5 five red star standards
Greeting customers, processing orders by telephone and ensuring all orders are delivered following IQA standards.
Ensure the cleanliness of the outlet and still room areas before, during and after service and are in accordance with the hotel’s standards of practice.
Maintain guest history, ensuring this information is passed on to all team members where necessary.
Have a full understanding of the composition of all dishes on menu, as per specifications.
Support and coach associates to promote and maintain a high level of guest service in line with IQA, Visit Scotland, AA and standards.
Be present at regular departmental training sessions, pre-service meetings and operational meetings.
Be conversant with the hotel’s health and safety procedures, accident reporting procedures, safety rules, first aid arrangements, how to report unsafe conditions, licensing law, fire equipment, evacuation procedures, protective clothing, sickness, and disciplinary procedures