Description
Wynn Al Marjan Island is hiring a Supervisor – Call Center Operations to lead and develop a call center team for the resort. The role focuses on training and certification, coaching and quality audits, performance management using service and commercial metrics, knowledge-base governance, guest experience, process adherence, upselling and conversion across Rooms, Restaurants, and Theatre reservations, and supporting frontline call handling during peak periods. The position requires a bachelor’s degree or equivalent experience and 2–4 years of call center experience with team-handling exposure. It is based at the upcoming Wynn Al Marjan Island resort in Ras Al Khaimah, United Arab Emirates.
