Description
Aviso is hiring a Supervisor, Client Solutions to oversee the delivery of high-quality service to partners and clients, coach and manage Service Centre team members, monitor service levels and quality metrics, manage staffing and scheduling, support escalations, and collaborate with Relationship Management, Operations, Compliance, and IT teams. The role requires contact centre best practices, wealth management operational knowledge, trading and order management knowledge, strong customer service and issue-resolution skills, and fluent English; bilingual French is an asset. The expected salary is $83,000–$90,000 CAD annually, with health, dental, insurance, vacation, retirement matching, and other benefits.
