Description
The CRM Supervisor, China owns customer data analysis and translates customer, transaction, campaign, and engagement data into actionable insights for acquisition, retention, reactivation, loyalty, and sales performance. The role manages CRM systems, data quality, reporting, loyalty-program operations, campaigns, clienteling, and the customer journey; partners with Retail, eCommerce, Merch, Marketing, Technology, and global CRM/BI teams; and supervises assigned resources and external vendors. The position requires a relevant university degree, at least five years of CRM, customer analytics, business intelligence, or loyalty experience, strong analytical and SQL/Excel skills, and English and Chinese communication ability.
