Summary from listing
Philip Morris International is hiring a Supervisor Customer Care in Casablanca, Morocco. The role oversees Customer Service Center operations, including use-case design, headcount and shift planning, field visits, frontline performance and development, workload coordination, lead-management support, and customer-satisfaction measurement. Candidates need a relevant degree, at least five years of customer care or customer service experience, frontline-management experience, call-center operations knowledge, analytical and vendor-management skills, and fluency in English and French.
