Description
PalmPay Bangladesh is hiring a Supervisor – Customer Service to oversee and improve customer service operations across digital channels, inbound hotlines, IVR, and customer service platforms. The role leads AI-powered chatbot deployment, monitors call availability and performance, manages system readiness and access requests, analyzes service data, prepares root cause analysis reports, and coordinates with internal and external teams to resolve operational issues and improve SLA compliance and self-service resolution.
