Description
Convera is hiring a Supervisor, Customer Support to lead and develop a customer-facing team delivering high-volume transactional, customer care, transaction management, and collections services. The role manages daily operations, SLAs, KPIs, quality, compliance, performance, staffing, complex customer issues, process improvements, and escalation of risks, while supporting managers and contributing to departmental goals. It requires a high school diploma or equivalent, at least two years of experience leading client-facing transactional teams, and experience with international payments is preferred. The position offers a hybrid schedule with two office days, health, disability, and life insurance, paid leave, and a morning Monday-to-Friday shift.
