Description
The Call Center Supervisor manages and controls customer-service teams, clarifies operator questions, monitors productivity and wait times, coordinates with supervisors on unplanned or contingency situations, investigates absenteeism and disengagement, and ensures results and quality meet company procedures. The role requires candidates to be over 18 and have at least six months of call-center leadership experience; higher education is desirable. Benefits include Sesc, Faculdades, wellhub, Vale Transporte, and Vale alimentação.
