Description
ASM is hiring a Supervisor Engineer (team lead), Software Support to oversee the day-to-day operations of a software-support team, assign work, manage backlogs, coach staff, and resolve complex customer-reported software issues. The role involves investigating and reproducing bugs, determining root causes, guiding bug-report creation, coordinating with account and GPS teams, and traveling to customer sites for installations, training, and troubleshooting. The position requires a BS+ 8 years or MS+ 4 years in a relevant technical field, software development or QA experience, strong hardware and software troubleshooting skills, and 10–25% domestic and international travel.
