Description
Availity is hiring a Team Lead to oversee a high-volume inbound international voice support team in Bengaluru, India. The role manages daily operations, service levels, quality, productivity, escalations, coaching, performance reporting, training, and cross-functional collaboration. It requires at least 8 years of experience in inbound international voice processes and 5 years in a supervisory role, with US healthcare revenue cycle management experience preferred. The position requires working from the office on all working days and working US shifts from India night shifts.
