Summary from listing
The IT Service Desk Supervisor leads the service desk team that provides responsive technical support to LES employees. The role oversees service desk operations, ticket queues, staffing and after-hours coverage, ITSM processes, customer experience, performance improvement, documentation, and collaboration with technology teams and vendors. It requires a bachelor’s degree in information technology, computer science, or a related field, at least seven years of progressively responsible hands-on IT support experience, direct people leadership experience, and a valid driver’s license; ITIL Foundation and Microsoft 365 or other service-management/endpoint-support certifications are preferred. The position is based in Lincoln, Nebraska, is not remote, and requires residency within a reasonable commuting distance.
