Description
United Airlines is hiring a Supervisor - Premium Services Operations to lead frontline airport operations for premium products such as United Clubs, Polaris lounges, Global Services, VIP services, and tarmac transportation. The role manages customer service teams and third-party vendors, oversees staffing, scheduling, employee performance, facilities, maintenance, service rollouts, audits, reporting, and continuous improvement while coordinating with Airport Operations and the Premium Services Regional Manager. It requires airline and operations management experience, including management of union-represented employees, Microsoft Office proficiency, strong communication and de-escalation skills, schedule flexibility, airport badge eligibility, and authorization to work in the United States without sponsorship.
