Description
The Shelter Services Supervisor oversees daily shelter services operations across admissions, adoptions, front desk, café, and retail areas. The role directly supervises front-line staff and volunteers, provides onboarding, coaching, performance feedback, and scheduling support, and serves as a primary escalation point for customer, animal, and operational issues. It is a hands-on, full-time hourly position requiring at least two years of customer service or front-line operations experience, prior lead or supervisory experience, strong communication and conflict-resolution skills, and proficiency with computer systems and office software.
