Description
Antylia Scientific is hiring a Supervisor, Technical Support in Vernon Hills, Illinois, on a hybrid basis. The role leads and coaches technical support representatives, manages daily operations, SLAs, queue performance, staffing, training, escalations, quality monitoring, KPIs, and customer service standards, while also supporting pre-sales, commercial opportunities, cross-functional initiatives, and frontline customer interactions. Candidates need a bachelor’s degree in a scientific discipline or equivalent experience, 3–5+ years of technical support experience, leadership experience, strong technical and analytical skills, and proficiency with Microsoft Office and CRM or contact center tools. The salary range is $65,000–$76,000, with medical, dental, and vision insurance and other benefits.
