Description
Workato is hiring a Support Account Manager to own the end-to-end support experience for a portfolio of strategic enterprise accounts. The role manages response and resolution metrics, escalations across Support, Engineering, Customer Success, and Professional Services, recurring issues, knowledge capture, and support-related renewal and expansion risks. It requires 4–6 years of enterprise technical support, technical account management, or customer-facing support experience, strong communication, technical fluency in integrations, APIs, and automation workflows, and experience working across time zones. The role is based in the Philippines and supports accounts across APJ and, depending on the portfolio, US time zones.
