Description
The Support Agent will analyze, process, and resolve second-level support requests in the Warehouse Management System, help customers optimize logistics processes, contribute to support-process standardization, document solutions and knowledge-base content, and collaborate with project and development teams on complex issues. The role prefers IT vocational training or a degree in informatics, IT support or administration experience, ITIL 4 knowledge, hardware and software experience, Atlassian familiarity, and German C1 and English B1 skills. After onboarding, the role offers up to two days per week of work from home, along with vacation, pension contributions, disability insurance, and additional employee benefits.
