Description
Ethos is hiring a Support AI Manager to lead bot building and bot quality/monitoring teams for AI-powered voice, chat, and email support bots. The role combines people management and hands-on technical quality leadership: reviewing builds and deployments against ERDs and PRDs, defining UAT and regression-testing cadence, conducting live audits, managing issue escalation and roadmap feedback, and using performance metrics to improve processes. The position is onsite and requires at least four years of team-management experience plus hands-on AI bot design, build, or QA experience.
