Description
Klipboard is hiring a Support Analyst to provide business-to-business software application support for its ERP and rental-industry products. The role involves troubleshooting, customer communication, documentation, training, case management, and proactive service improvement while working in a global team. It requires significant application-support experience, ERP or business IT knowledge, MS SQL database support, and strong communication and troubleshooting skills. The position follows a hybrid schedule of 60% office and 40% home, with potential limited travel to customer sites and support hours from 8am to 10pm on a rota basis.
