Description
Klipboard is hiring a Helpdesk Analyst to provide first-line business-to-business software support for Klipboard Rental products, databases, reporting tools, Microsoft Server and Desktop operating systems, and third-party applications. The role involves troubleshooting, customer communication, documentation, training, case management, and adherence to service-level agreements, with a hybrid arrangement of 100% home-based work and potential office attendance. It requires IT support experience, Microsoft operating-system knowledge, SQL database knowledge, ERP or business IT-system experience, and strong communication and troubleshooting skills; Crystal Reports and Sage Accounting Solutions knowledge are desirable. The role covers overnight and rotating Australian/New Zealand working hours.
