Description
MRI Software is hiring a Support Analyst to serve as the primary contact for tenants and residents using RentPayment. The role handles customer questions and support requests by phone, chat, and online tickets; troubleshoots payment, account, and system issues; documents cases; communicates with customers and internal teams; and works toward service-level goals. The position is full-time and onsite in Baguio City, with US working hours, and requires a bachelor's degree or equivalent work experience, strong problem-solving and communication skills, and customer service or technical support experience preferred.
