Description
MRI Software is hiring a Client Support Analyst to serve as the primary contact for tenants and residents using RentPayment. The role handles customer questions and support requests by phone, chat, and online tickets; troubleshoots payment, account, and system issues; documents cases; communicates updates; collaborates with internal teams; and works toward service-level and customer-satisfaction goals. The position prefers prior customer service or technical support experience, requires a bachelor's degree or equivalent work experience, and calls for strong problem-solving, communication, organizational, and multitasking abilities.
