Description
Onit is hiring an experienced Lead Support Analyst to provide front-line product and technical support for its legal technology suite through phone, email, and online channels. The role includes educating users, managing account subscriptions, resolving escalations, gathering product feedback, supporting implementation services, and contributing to special projects. Candidates should have a technical background, strong communication and organizational skills, and preferably 4–6 years of related technical support experience; SQL, Java, or similar programming or scripting knowledge is an added advantage. The position offers health coverage for employees and immediate family members, paid time off, leave benefits, insurance, and other voluntary benefits.
