Description
Esri is hiring a Support Analyst I to provide real-time technical support for customers using Esri’s GIS platform. The role involves analyzing customer issues, identifying solutions, documenting cases, collaborating with teammates, and staying current with Esri products and related IT concepts. Candidates need at least one year of professional customer service experience, knowledge of GIS and information technology frameworks, SAML experience, and a bachelor’s degree in a relevant STEM field. The position is onsite and offers a base salary of $70,304 to $83,200 USD, along with medical, dental, vision, retirement, leave, and other benefits.
