Description
The Associate Customer Support role provides first-line support to internal and external customers through inbound calls, email, chat, and Salesforce Service Cloud ticket management. The position focuses on resolving technical and product issues, maintaining service-level performance, documenting cases, and delivering a professional customer experience. Candidates need 0–1 years of call-center customer service experience or 1+ years of technical support experience, at least 1 year of automotive industry experience, strong phone etiquette, and proficiency with Microsoft Office and Salesforce Service Cloud.
