Description
cb20 is hiring a full-time, on-site Support Center Call Coordinator in Malta, New York. The role serves as the first point of contact for clients, answers support calls, creates and documents service tickets in Autotask, performs basic account support, and routes requests to technical engineers. The position requires strong communication, customer service, organization, computer proficiency, and prior customer service, call center, receptionist, or help desk experience; preferred experience includes MSP and healthcare IT environments. The role is intended as an entry point into the support center, with potential progression to a Tier 1 Support Engineer.
