Description
cb20 is hiring a full-time Support Center Engineer I to provide Tier 1 and some Tier 2 technical support for managed services customers in Malta, New York. The role handles customer tickets, troubleshooting, device and connectivity support, software configuration, network and system maintenance, backups, documentation, and 24-hour on-call rotation. Candidates need an associate’s degree in computer science or equivalent education and experience, 0–3 years of IT experience, and knowledge of Microsoft 365, networking, Windows Servers, virtualized environments, PC hardware, backup engines, VoIP, and cloud technologies.
