Description
Lufco is hiring a full-time Support Center Lead & User Operations Manager in Aberdeen, Maryland, with onsite or hybrid work. The role leads Tier 1–3 help desk operations, defect and stakeholder feedback tracking, laboratory equipment and GFE inventory management, test-enclave support, and user-support performance reporting. Candidates need an associate or bachelor’s degree in information technology or a related field, at least four years of IT help desk or laboratory operations experience, five years of IT service desk, laboratory administration, or technical support experience in DoD environments, and DoD 8570 IAT Level II certification. The position requires active Secret clearance, U.S. citizenship, travel, and occasional client-site or field visits.
